ck444 Privacy Policy

ck444 fully respects the privacy of its members. This privacy policy ("Policy") applies to our website, mobile application and all related services. When you register, log in or use any service on ck444, the terms of this policy come into effect automatically.

This policy should be read together with our Terms and Conditions, as both documents together define the relationship between you and ck444. If you have any questions, please contact our support team.

In this policy, "we", "our" or "ck444" refers to the entity operating this platform. "You" or "user" refers to any person using our services.

ck444 collects various types of information in order to provide its services effectively. Below is a detailed breakdown of what we collect:

2.1 Information You Provide Directly

This includes information you give us yourself:

• Full name and date of birth (for age verification — confirmation of 21+ age is mandatory).
• Mobile number and email address.
• Payment-related information such as bKash, Nagad, Rocket or Upay account numbers.
• Identity verification documents (where applicable).
• Messages and complaints submitted via live chat or email.

2.2 Automatically Collected Information

When you use our services, certain technical information is collected automatically:

• IP address and device type.
• Browser version and operating system.
• Session duration and pages you visit.
• Browsing information collected through cookies and similar tracking technologies.

2.3 Transaction Information

We retain records of all transactions related to deposits, withdrawals and betting activity. This information is essential for account security and preventing financial fraud.

ck444 uses the information collected about you for the following purposes:

• Account management: Completing the registration process, verifying login and ensuring the security of your account.
• Service delivery: Running gaming services, casino, sports betting and other features smoothly.
• Financial transactions: Processing deposits and withdrawals securely via bKash, Nagad, Rocket and Upay.
• Customer support: Helping resolve your questions and complaints.
• Age verification: Ensuring that all users are 21 years of age or older.
• Security and fraud prevention: Detecting unusual activity to keep accounts and transactions safe.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Sending notifications: Sending important account-related messages and promotional information based on your preferences.

ck444 uses industry-standard technology to keep your information secure. The key aspects of our data security measures are:

4.1 Encryption and SSL

All our connections are encrypted using SSL (Secure Sockets Layer) technology. This means all data exchanged between you and our servers remains unreadable to third parties.

4.2 Server Security

Our data servers are kept in secure data centres equipped with firewalls, intrusion detection systems and regular security audits.

4.3 Data Retention Period

We retain information while your account is active and for a defined period afterwards as needed for relevant purposes (such as meeting legal obligations). Transaction records are retained for a set period.

4.4 Employee Access Control

Only authorised employees may access your personal information, and that access is limited strictly to what their work requires. All employees take a confidentiality oath and receive regular training.

ck444 never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in certain specific situations:

5.1 Payment Processors

To process deposits and withdrawals, we share the necessary transaction information with bKash, Nagad, Rocket and Upay. This information is used solely to complete transactions.

5.2 Technology Service Providers

Our gaming technology partners (such as Evolution, Pragmatic Play, JILI, Spribe and others) may use limited technical information to provide their own game services. These partners are governed by their own privacy policies.

5.3 Legal Requirements

We may be required to provide necessary information in response to legal obligations, court orders or lawful requests from competent authorities.

ck444 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These are required for the basic functioning of the service, such as maintaining login sessions and ensuring security. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme or other settings. They make your experience more convenient.

6.3 Analytical Cookies

We use analytical cookies to understand which parts of the site users use most. This information helps improve the overall quality of the service.

You can control or delete cookies through your browser settings, though this may limit the functionality of some services.

As a ck444 user, you have certain important rights over your personal information:

• Right to know: If you want to know what information we hold about you, contact our support team with a request.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances, particularly where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to restrict processing: For specific reasons, you may request that the processing of your information be restricted.
• Right to opt out of marketing communications: You may request at any time that promotional messages stop being sent to you.

To exercise these rights or for any questions, contact us via our 24/7 live chat support or by email.

All ck444 services are for persons aged 21 and above. We do not knowingly collect any information from minors. Age verification during registration is mandatory.

If we are informed that a minor has used our platform, we will immediately close that account and delete any information collected. To learn more about responsible gaming, read our Responsible Gaming Guidelines.

Our servers and technical infrastructure may be located in various countries, including Bangladesh. When your information is transferred internationally, we ensure it is kept with appropriate security measures in place.

The third parties ck444 works with are contractually bound on data protection matters, so that your information receives the same level of protection everywhere.

ck444 may update this privacy policy as needed. If any significant changes are made, we will notify you by email or through the platform.

Continuing to use the service after an updated policy is published will be taken as your agreement to the new terms. We therefore recommend checking this page regularly.

If you have any questions about our policies, you may find answers on our FAQ page, or contact the support team directly.

If you have any questions, complaints or information requests regarding this privacy policy, please contact us in the following ways:

• Live Chat: Available 24/7, in Bengali and English.
• Email: [email protected]

Our support team is ready to assist you seven days a week, twenty-four hours a day. Your concerns matter to us and we aim to respond as quickly as possible.